they did call me back Monday, but I was getting ready to start class & didn't have time to go into much with them. Something about it being ready Wednesday but that they couldn't overnight it, so it would be sent 3 day. Um, why not? Your mistakes, your screw-ups & I have to wait? Don't think so. The last 2 shipments were sent overnight. Not my fault you can't meet dates promised. I will be calling them back in the AM to make sure it's going out OVERNIGHT.