WF is Always Slow, but never had a real prob until this year! My ship date was April 14, we just got costumes last week. Four are missing trim. Like all you - called & called and finally got through. They asked if they could just send the trim. I asked if they would send me $ to pay a seamstress to sew it on. They said they could not send replacements. I would have to send the items back and wait for them to be repaired. Had similar prob w/ Weissman's. They overnighted new costumes and I had them the next day! Who knows when I will get the WF ones back. Love WFs ballet collection, but seriously re-thinking ordering from them next year.